For small businesses in Aotearoa New Zealand
Every new enquiry tagged and a reply drafted in your tone, ready for you to check and send.
Enquiry Desk connects to your email or website form. It flags what needs you now, writes a first draft, and waits. Nothing goes to a customer until you approve it. I set it up and test it with you.
“Hi, our hot water cylinder is leaking into the hallway. Are you able to come out today? We’re in Howick.”
Draft reply
Kia ora, thanks for getting in touch. Howick is in our area and we keep same-day slots for leaks. Turn the water off at the toby if you can. I’ll call you within the hour to confirm a time.
How it works
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An enquiry comes in
By email (Gmail or Outlook) or through your website contact form. Or both.
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The desk tags it and drafts a reply
It marks the enquiry urgent, normal or ignore, then writes a reply using your prices, hours and usual answers. It uses Claude, an AI model made by Anthropic.
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You check it and send it
You get an alert by email or Slack with the draft ready. Edit it if you need to, then send. If you don’t approve it, it doesn’t go.
What you get, and what you don’t
Included
- Connection to your Gmail or Outlook inbox, your website form, or both
- Every new enquiry tagged urgent, normal or ignore (spam and sales pitches)
- A draft reply in your tone, using your prices, hours and usual answers
- An alert by email or Slack with the draft ready to check
- A test on real enquiries at handover, and how to pause it
- Small fixes free for 14 days after handover
Not included
- Replies that send automatically
- Phone calls, texts, Facebook or Instagram messages
- Links to booking or CRM software (I can quote these separately)
What I need from you
- Access to your inbox or form. I’ll walk you through it, and you can remove access any time.
- 10 to 20 past enquiries with your replies, so the drafts sound like you.
- Your prices, hours, service area and what counts as urgent. A rough list is fine.
- 1-2 hours at the start and ~1 hour at handover.
One price, agreed up front
NZ$990
Fixed price for the standard Enquiry Desk setup.
- NZ$300 deposit
- Starts the work. We agree a start date together.
- NZ$690 at handover
- Once we’ve tested it together on real enquiries.
- Got a different inbox setup or extras you want wired in? Tell me what you need and I’ll quote that separately — happy to advise on what’s worth doing.
- Running costs: AI and hosting usually come to around NZ$20 to NZ$40 a month. They’re billed to your own accounts, so you own the setup.
- Ongoing tuning: optional, NZ$149 a month, and only later if you want it.
- Your data: enquiries go through Anthropic’s paid API, which doesn’t use them to train its models. I don’t keep copies.
Who it’s for
Small NZ businesses where the owner or a small team answers enquiries between jobs, and good leads sit too long in the inbox.
- Trades and home services: plumbers, sparkies, builders, cleaners
- Clinics and studios: physios, salons, tutors, gyms
- Local services that quote: landscapers, movers, caterers, photographers
Probably not a fit if:
- You get a handful of enquiries a month and keep up fine
- You want replies to go out with no one checking them
- Most of your enquiries come by phone, text or social media
Who sets it up
I’m Ali Haydar, a software engineer in Auckland. I’ve spent 20 years building software products and cloud infrastructure for local and multinational businesses, including Tracksuit, Fergus, Kiwibank, Tower Insurance, Figured and Crimson Education.
I set up and test every Enquiry Desk myself, and you deal with me from the first call to handover.
Next step
- Email me
- We have a short call to talk through your setup
- If it’s a good fit, I invoice the NZ$300 deposit and we agree a start date
- Or copy my address: hello@enquirydesk.co.nz
- Based in Auckland. Working with businesses across New Zealand.
Other work
I also build websites and take on other IT, programming and customisation work. If you have something specific in mind, get in touch and tell me what you need.